Frequently Asked Questions
We understand the challenges you face in making the best purchasing choices for your quests. With over 10 years serving the hospitality industry, we‘ve heard you. Click on a question to see the answer. If you don‘t see your question below, click here to contact our customer service department.
Can I purchase a product I had in my hotel room?
Yes! More that 60 percent of our consumer web searches are for products guests fell in love with during their hotel stay.
You may purchase a Sunbeam Hospitality product with a VISA or MasterCard by calling 1–888-878–6232 ext 66598.
How do I clean a Coffeemaker?
1. Pour 4 cups of undiluted white household vinegar into the water reservoir.
2. Place a paper filter into the filter basket and close.
3. Place empty decanter on the warming plate.
4. Turn the unit on and brew through only 3 cups of the vinegar and stop the unit by unplugging it or turning it off.
5. Let the remaining vinegar stand for 30 minutes.
6. After 30 minutes, pour the vinegar from the decanter back into the coffeemaker reservoir and place the empty decanter back on the warming plate.
7. Turn the coffeemaker back on to let all the vinegar flow through. When all the vinegar has flowed through, remove the paper filter and brew plain water until the vinegar smell is gone.
What if water leaks from the bottom of the Coffeemaker?
Check to see if hose in reservoir is disconnected, if so reconnect. Reservoir may be damaged.
What if the water does not brew into the carafe?
Check that the lid is correctly attached or if the lid is damaged.
My Iron leaks water.
1. If not in use, be sure that the Fabric Select Dial and Steam Lever are both set to “On / Off”. Otherwise, the steam valve will remain open, allowing water to enter the steam chamber. The water will not be turned into steam without the iron being turned on, and the soleplate will flood, causing leakage.
2. If the temperature setting is set for a low temperature, such as Synthetic, and the Steam Lever is set for high steam, the iron may leak due to the temperature not being high enough to generate steam for the selected steam setting.
Why does my new Iron have a slight odor?
When turned on for the first time, your new iron may give off a slight odor for up to ten minutes. This is due to the initial heating of the materials used. It is safe, and will not affect the performance of the unit.
What is Motion Start?
Patented Motion Start Auto Off senses time, motion, and position. The iron will turn off if not moved after 30 seconds in the ironing position or on its side, and after 15 minutes in the upright position. The iron will not reheat unless it is moved.
My Iron isn't heating up.
1. Ensure that the unit is tightly plugged into a working outlet.
2. Some units are equipped with our patented Motion Smart Auto Off technology. Moving the iron will cause it to begin to reheat.
My Iron does not steam.
1. Allow the iron to reach operating temperature (about 2 minutes) before turning the steam dial to the desired setting.
2. The steam valve may be set on “dry“ or the steam valve may be clogged. Move the steam dial back and forth a couple of times to clean the valve and make sure it is on a “steam” setting.
Where can I order parts?
Contact our Customer Service department:
Phone Number: 1 (888) 878–6232 ext 66598
Why does the red light on the Toaster remain on?
The red light indicates that the unit is getting power. If you do not wish to have the light on, simply unplug the toaster. This feature is available on select models.
Why doesn't the toast lever stay down?
Make sure that the unit is plugged in. The lever only stays down when it is plugged in.
When toasting one slice of bread, which slot does it go in?
Any slot can be used to toast.
What if the toast is toasted unevenly?
Check to see if crumb tray is in place. This will affect the toasting performance. Also, make sure crumb tray is clean.
Where can I get more information about Sunbeam® and Mr. Coffee® products for my home?
You can visit any one of our sister company websites by clicking here
or by calling us at: 1–800-597–5979.