Product FAQs


What is Motion Start?

Patented Motion Start Auto Off senses time, motion, and position. The iron will turn off if not moved after 30 seconds in the ironing position or on its side, and after 15 minutes in the upright position. The iron will not reheat unless it is moved.

My Iron isn't heating up.

  1. Ensure that the unit is tightly plugged into a working outlet.
  2. Some units are equipped with our patented Motion Smart Auto Off technology. Moving the iron will cause it to begin to reheat.

Why does my new Iron have a slight odor?

When turned on for the first time, your new iron may give off a slight odor for up to ten minutes. This is due to the initial heating of the materials used. It is safe, and will not affect the performance of the unit.

My Iron does not steam.

  1. Allow the iron to reach operating temperature (about 2 minutes) before turning the steam dial to the desired setting.
  2. The steam valve may be set on “dry“ or the steam valve may be clogged. Move the steam dial back and forth a couple of times to clean the valve and make sure it is on a “steam” setting.